Terms of Use

1. Introduction

1.1 This website, including all pages, content, forms and online resources available through it (the “Site”), is operated by Rapid Tech Insights Limited, a company based in Nairobi, Kenya. In these Terms of Use (the “Terms”), Rapid Tech Insights Limited is referred to as “RTI”, “we”, “us” or “our”.

1.2 You should read these Terms carefully before using the Site. By accessing or using the Site, submitting an enquiry, or otherwise indicating your acceptance, you agree to be bound by these Terms. If you do not agree to these Terms, you must stop using the Site.

1.3 These Terms should be read together with our Privacy Notice, which explains how we collect and use personal information through the Site.

1.4 The Site provides information about RTI, our forward-deployed operations engineering approach, our solutions, our experience and our insights. The Site does not itself create a client, consultant, contractor, partnership, employment, agency, fiduciary or other professional relationship between you and RTI.

1.5 If you purchase or engage RTI to provide any services, those services will be governed by a separate written proposal, statement of work, master services agreement, order form or other engagement contract. If there is a conflict between these Terms and a signed engagement agreement, the signed engagement agreement will govern the relevant services.

1.6 We may amend these Terms from time to time by publishing an updated version on the Site. The “Last updated” date identifies the latest revision. Your continued use of the Site after an update takes effect constitutes acceptance of the revised Terms.

2. Using our Site

2.1 You may use the Site only for lawful purposes and in accordance with these Terms. You are responsible for the equipment, software, connectivity, data charges and other costs required to access the Site.

2.2 The Site is directed principally to businesses and business professionals seeking information about operational improvement, technology, automation, systems integration and related services. We do not represent that the Site or its content is appropriate, lawful or available in every jurisdiction. If you access the Site from outside Kenya, you do so on your own initiative and are responsible for complying with applicable local laws.

2.3 We aim to make the Site accessible and usable. If you experience difficulty accessing any part of the Site, please contact us using the details in section 13.

2.4 You must not use, or attempt to use, the Site:

1. for any unlawful, fraudulent, deceptive, abusive, immoral or anti-social purpose;
2. to send spam, unsolicited marketing, nuisance communications, malware or other harmful material;
3. to harass, threaten, defame, impersonate, abuse or invade the privacy of any person;
4. to obtain, harvest, compile, verify or enrich personal information, contact lists, customer lists, prospecting lists, directories or databases without a lawful basis and all required permissions;
5. to gain or attempt to gain unauthorised access to the Site, any account, server, database, network or system connected to the Site;
6. to interfere with the security, integrity, performance or proper operation of the Site;
7. to introduce viruses, malicious code, automated attacks or any material designed to damage, disable, overburden or impair the Site;
8. to reverse engineer, decompile, probe, test or circumvent any security, authentication, rate-limiting or access-control mechanism, except where applicable law expressly permits it;
9. to impose an unreasonable or disproportionately large load on the Site or on our service providers’ systems;
10. to remove, conceal, alter or circumvent copyright, trademark, attribution, digital-rights-management or security notices;
11. to reproduce, republish, sell, license, distribute or commercially exploit a substantial part of the Site or its content without our prior written consent; or
12. to use automated tools to scrape, extract, monitor, copy or systematically reproduce the Site or its content, except for legitimate search-engine and AI-search indexing or retrieval services that clearly identify themselves, respect our robots.txt, comply with applicable access controls and do not circumvent technical restrictions.

2.5 You must not use information obtained from the Site to suggest that RTI endorses you, your organisation, your products or your services without our prior written consent.

2.6 We may restrict, suspend or terminate your access to all or part of the Site if we reasonably believe that you have breached these Terms, violated applicable law, created a security risk or interfered with the Site’s operation.

3. Your privacy and personal information

3.1 Your privacy and personal information are important to us. Personal information supplied through the Site will be handled in accordance with our Privacy Notice and applicable data-protection law.

3.2 Our Privacy Notice explains the categories of information we may collect, how and why we use it, when we may share it, how long we retain it, the safeguards we apply, your rights and how to contact us about privacy concerns.

3.3 You are responsible for ensuring that any personal information you provide is accurate and that you are authorised to provide it. You must not submit another person’s personal information without an appropriate lawful basis, notice and authority.

4. Ownership, permitted use and intellectual-property rights

4.1 The Site and all text, graphics, photographs, illustrations, videos, audio, designs, layouts, software, source code, data, methodologies, frameworks, reports, articles, trademarks, logos, icons and other materials made available through it (together, the “Content”) are owned by or licensed to RTI and are protected by copyright, trademark and other intellectual-property laws.

4.2 RTI and its licensors reserve all rights in the Site and the Content, whether registered or unregistered and wherever those rights arise.

4.3 Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable and revocable licence to access and view the Site and to download or print reasonable extracts of the Content solely for your own internal, non-commercial evaluation of RTI and its services.

4.4 The licence in section 4.3 does not permit you to:

1. modify, adapt, translate or create derivative works from the Site or Content;
2. remove any ownership, copyright, trademark or attribution notice;
3. use the Content as training data for a commercial model or dataset without our written consent;
4. frame, mirror or reproduce the Site on another website or service;
5. represent RTI methodologies, case studies, credentials or materials as your own; or
6. use RTI’s name, logo, trademarks or brand assets without prior written permission.

4.5 References to third-party names, trademarks, platforms or products belong to their respective owners. Their inclusion does not imply sponsorship, endorsement or affiliation unless expressly stated.

4.6 If you believe that material on the Site infringes your intellectual-property rights or is unlawful, defamatory or otherwise inappropriate, please contact us promptly with sufficient information to identify the material and explain your concern.

5. Submitting information to the Site

5.1 The Site may allow you to submit enquiries, request an Operations Review, apply for a role, send feedback or otherwise provide information to RTI.

5.2 You agree that information you submit will be truthful, accurate, current, relevant to the enquiry and not misleading. You must not submit unlawful material, malicious files, confidential information belonging to another person, or information you are not authorised to disclose.

5.3 Although we apply reasonable security measures, ordinary website forms and email are not designed for highly sensitive or mission-critical information. Unless we have agreed otherwise in writing, do not submit passwords, access credentials, private encryption keys, payment-card data, special-category personal data, regulated records, source code, detailed security vulnerabilities, trade secrets or other highly confidential information through the Site.

5.4 Submitting information through the Site does not create a duty of confidentiality beyond obligations imposed by applicable law and our Privacy Notice. If confidential business information must be shared for an evaluation or engagement, the parties should first enter into an appropriate confidentiality agreement.

5.5 You retain ownership of materials you submit. You grant RTI a limited right to receive, store, review, reproduce and use those materials only as reasonably necessary to respond to your enquiry, evaluate a potential relationship, protect the Site, comply with law and administer our business.

5.6 If you voluntarily provide suggestions, ideas or general feedback that are not identified and accepted by RTI as confidential, you agree that RTI may use that feedback without restriction or payment, provided that we do not publicly identify you without permission.

6. Hyperlinks, integrations and third-party sites

6.1 The Site may contain links to, embed content from, or rely on services provided by third parties, including hosting providers, analytics services, scheduling tools, maps, social networks, communication platforms and external publications.

6.2 Third-party links and references are provided for convenience and information only. RTI does not control and is not responsible for third-party websites, services, availability, security, content, products, representations, terms or privacy practices.

6.3 A link or reference does not imply that RTI endorses, sponsors or is affiliated with the relevant third party unless we expressly state otherwise. You access and use third-party services at your own risk and subject to their own terms and policies.

7. Accuracy of information, no advice and availability

7.1 We aim to keep the Site accurate, useful, secure and up to date, but we do not guarantee that the Site or Content will always be complete, accurate, current, error-free, secure or suitable for your particular circumstances.

7.2 The Content is provided for general information and marketing purposes. It may describe operational practices, technologies, industry patterns, illustrative workflows, potential use cases and general approaches. It is not tailored technical, legal, tax, financial, accounting, employment, regulatory, cybersecurity or other professional advice.

7.3 You should exercise independent judgment and obtain appropriate professional advice before acting on information from the Site. Operational and technology decisions depend on each organisation’s systems, data, people, processes, risks, regulatory obligations and commercial circumstances.

7.4 Statements about potential outcomes, efficiencies, time savings, cost reductions, implementation timelines or other benefits are illustrative unless expressly identified as verified results from a specific engagement. Actual results vary and are not guaranteed.

7.5 RTI may change, correct, remove, suspend or discontinue any part of the Site or Content at any time without notice. We do not guarantee that the Site will be available continuously, without interruption, or free from bugs, vulnerabilities or harmful components.

7.6 You are responsible for using appropriate security controls, backups, anti-malware protection and verification procedures when accessing or downloading material from the internet.

8. Our responsibility to you

8.1 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation, or any other liability that applicable law requires us to retain.

8.2 To the fullest extent permitted by law, the Site and Content are provided on an “as is” and “as available” basis. We exclude all implied warranties, conditions and representations relating to the Site, including warranties of accuracy, availability, merchantability, fitness for a particular purpose and non-infringement.

8.3 RTI is not liable for loss or damage arising from:

1. your reliance on general information or illustrative Content on the Site;
2. temporary interruption, delay, error, outage, corruption or loss of access to the Site;
3. third-party websites, services, content or security incidents;
4. unauthorised access caused by circumstances outside our reasonable control; or
5. your breach of these Terms, misuse of the Site or failure to apply appropriate security precautions.

8.4 Where you use the Site for business purposes, RTI will not be liable for indirect, incidental, special, exemplary or consequential loss, or for loss of profit, revenue, sales, anticipated savings, contracts, opportunity, goodwill, reputation, data, use or business continuity, whether arising in contract, tort, negligence, statute or otherwise.

8.5 These website limitations do not govern liability arising under a separately signed RTI engagement agreement. Liability relating to professional services will be determined by that agreement and applicable law.

9. Events beyond our control

9.1 RTI is not responsible for delay, interruption or failure to perform an obligation under these Terms where caused by circumstances beyond our reasonable control, including internet or telecommunications failures, hosting outages, cyberattacks, utility failures, natural disasters, epidemics, civil unrest, labour disputes, governmental action, war or failures of third-party infrastructure.

10. No third-party rights

10.1 These Terms are between you and RTI. No other person has a right to enforce them, except a lawful successor or permitted assignee of RTI.

11. General

11.1 Entire agreement. These Terms and the documents expressly incorporated by reference constitute the entire agreement between you and RTI regarding use of the Site. They do not replace any separate written agreement governing RTI services.

11.2 Severability. If any provision of these Terms is found to be unlawful, invalid or unenforceable, it will be modified to the minimum extent necessary or treated as deleted. The remaining provisions will continue in full force.

11.3 No waiver. A delay or failure by RTI to exercise a right or remedy does not waive that right or remedy. A waiver is effective only if made in writing and applies only to the specific circumstances for which it is given.

11.4 Assignment. You may not assign, transfer or delegate your rights or obligations under these Terms without our prior written consent. RTI may assign or transfer its rights and obligations as part of a reorganisation, financing, sale of business or transfer of the Site, provided this does not reduce mandatory rights that apply to you.

11.5 Headings. Section headings are for convenience only and do not affect interpretation.

11.6 Notices. Formal notices relating to these Terms should be sent to the contact details in section 13. Routine enquiries submitted through the Site do not constitute formal legal notice unless RTI acknowledges them as such in writing.

12. Governing law and jurisdiction

12.1 These Terms and any non-contractual obligations or disputes arising from or connected with the Site are governed by the laws of the Republic of Kenya.

12.2 Before commencing formal proceedings, you and RTI agree to make reasonable efforts to resolve a dispute in good faith by written notice and discussion.

12.3 Subject to any mandatory rights or jurisdiction that cannot lawfully be excluded, the courts of Kenya shall have jurisdiction over disputes arising from or connected with these Terms or use of the Site. RTI may seek urgent protective or injunctive relief in any court of competent jurisdiction where necessary to protect its systems, confidential information or intellectual-property rights.

13. How to contact us

13.1 If you have a question, concern or complaint about the Site or these Terms, please contact: