What Needed to Change
ZUMI required more than a conventional online storefront. Customer activity had to connect with the internal processes used to receive and handle orders, manage transactions, coordinate logistics and support day-to-day operations.
How We Approached It
RTI modeled how customers, orders, internal users, transactions and operational processes interacted across the business, then developed a platform supporting both customer-facing commerce and the internal operating workflow.
Putting the Approach Into Operation
The platform combined commerce functionality with structured order handling, logistics and fulfilment support, internal process management, user administration, transaction workflows and operational tools within one scalable system.
- 01Product development
- 02Workflow design
- 03Software engineering
- 04Transaction processing
- 05Logistics enablement
- 06Operational tooling
Documented Outcome
RTI established a connected platform through which customer commerce activity could flow into structured order, logistics, transaction and internal operations workflows.
